Service Coordinator

The Service Coordinator for Port City Industrial is responsible for managing the flow of activities for service field crews. This position requires a customer-focused mindset and the ability to be on the phone for long periods of time while being able to multitask other priorities for the day. This includes monitoring the daily schedule and adjusting the schedule as needed to complete the expected and upcoming work in the short term. This individual will also handle all inbound emergency service calls and other job site-related calls before forwarding them to the correct team member. They will collaborate with service managers, service and installation technicians, sales representatives, customers, and others to help get work scheduled and completed as seamlessly as possible.

This is a fast-paced and demanding role with high visibility within the company.

The position reports to and assists the Service Manager.

Service Coordinator Duties & Responsibilities
Schedule all field projects for upcoming jobs after communication and collaboration with various internal and external personnel and emails or calls from customers.
Procure and monitor lead times for any parts needed to complete field repairs.
Review upcoming schedules and work with the warehouse crew to make sure any needed products or supplies are ready at minimum the day before for repairs.
Ensure field crews have an appropriate amount of work that can be executed and communicate to the supervisor any performance in the field that is irregular.
Monitor performance of the field for management reports, including productivity, utilization, overtime, travel time, and other key resource metrics.
Allocate field activities to field crews, including travel time, emergency work, and various equipment rentals for when the crews are working.
Communicate with customers on scheduling times and update with on the way and completion statuses.
Manage real-time adjustments to crew schedules due to resource changes or business conditions should they change during the day.
Facilitate follow-up calls to customers to ensure service or installation meets or exceeds the standards set forth by the company.
Assist Service and Installation Technicians with managing and counting truck inventory.

Service Coordinator Skills and Qualifications
A successful Service Coordinator will have strong organizational and communication skills, with attention to detail for managing incoming repair or installation requests.
They should have knowledge of scheduling software and basic computer skills.
An understanding of basic construction and repair terminology is a plus to effectively communicating with clients and adequately scheduling, but some skills may be learned on the job.

The Service Coordinator should have the skills and qualifications below:
High school diplomaExcellent communication and organizational skills
Knowledge of basic construction terminology
Experience with cloud-based software
Experience with Microsoft Suite of ServicesPrior experience in a customer-facing role

In order to apply:
Email your resume to [email protected]
or mail it to
Port City Industrial, Inc.
PO Box 16702
Mobile, AL 36616

Overhead Door Technician

We are looking for a motivated, self-starter to join our fast growing material handling company. We believe in the dignity of hard work and hope to empower our team members to create a better life for themselves and their community. Do you like to show up early and stay late when necessary (while earning time + half ) to get the job done? Do you have a "make it happen" attitude? Do you want to work in a family environment that wants to see you and yours succeed? Do you have a clean MVR and clean drug screen?  If this sounds like a good fit for you, please review the job duties below and send us an application. 

* Prior experience with installation and service of commercial overhead doors a plus
*Stick welding ( no certs required) 
* Mechanical Skills
* Loading Dock Repair/Installation 
* Conveyor System Knowledge
* Industrial Maintenance Experience a +
* Competitive Hourly wage DOE
* Opportunity for Overtime/Time+1/2
* BCBS Health Insurance
*100% Employer Sponsored Dental
*Paid Time Off
*Extensive Paid Holidays 
*Bonus + Incentive Programs
*Uniforms + Laundry Service

In order to apply:
Email your resume to [email protected]
or mail it to
Port City Industrial, Inc.
PO Box 16702
Mobile, AL 36616

Material Handling Outside Sales Representative - Biloxi/Gulfport

Port City Industrial is a full-service material handling dealership selling top-quality new and used warehouse equipment.  We offer a full line of the industry’s leading brands of equipment including overhead doors, loading dock equipment, pallet racking systems, modular offices, warehouse fans, conveyors and packaging materials. We offer sales, service and installation of all products sold.  We are the only supplier of used pallet racking on the Gulf Coast. Due to our outstanding growth, it is time to add to our Sales Team.

Material Handling Outside Sales Representative 

The Outside Sales Representative is responsible for increasing the sales and gross profit of new, used and other support services available from Port City Industrial for his/her assigned territory.  This includes the complete sales process from identifying new business, qualifying customer needs, closing the sale and overseeing the installation.

Job Responsibilities:

Job Requirements:

Location: We are looking for Sales representatives to cover the Panhandle of Florida, preferably from Pensacola, FL. Qualified candidates must live within the territory.

Compensation:  This is a straight commission, six figure-plus opportunity that includes an initial non-accountable draw, car allowance and company-paid insurance for employee. 

In order to apply:
Email your resume to [email protected]
or mail it to
Port City Industrial, Inc.
PO Box 16702
Mobile, AL 36616

Dock Leveler Repair vs Replacement

Dock levelers are a critical component of any loading dock, allowing for safe and efficient loading and unloading of goods. However, like any piece of equipment, dock levelers can break down over time due to wear and tear. When this happens, business owners must decide whether to repair or replace their dock leveler. In this blog, we will explore the factors that should be considered when making this decision and how Port City Industrial can help.

Dock Leveler Repair

Dock leveler repair is often the first option that business owners consider when their dock leveler breaks down. Repairing a dock leveler can be a cost-effective option, especially if the issue is minor. For example, if a dock leveler's hydraulic system is malfunctioning, a technician can often repair the system by replacing a valve or hose.

However, there are some situations in which dock leveler repair may not be the best option. If a dock leveler has sustained significant damage, such as a broken deck or frame, repair may not be possible. Additionally, if a dock leveler is outdated and no longer meets current safety standards, repair may not be sufficient to ensure employee safety.

Dock Leveler Replacement

Dock leveler replacement may be necessary if a dock leveler is too damaged to repair or if it no longer meets current safety standards. Additionally, if a dock leveler is outdated and inefficient, replacing it with a newer model can result in increased productivity and decreased maintenance costs.

When deciding whether to replace a dock leveler, business owners should consider the long-term costs associated with repairing versus replacing it. If a dock leveler requires frequent repairs, replacing it with a newer model may be more cost-effective in the long run.

Port City Mobile's Dock Leveler Services

At Port City Industrial, we understand that dock levelers are critical components of any loading dock. If a dock leveler is too damaged to repair, we can help business owners choose a replacement dock leveler that meets their needs and budget. We offer a wide range of dock leveler options, including hydraulic, mechanical and air-powered models.

In conclusion, when a dock leveler breaks down, business owners must decide whether to repair or replace it. Dock leveler repair may be a cost-effective option for minor issues, but if a dock leveler is too damaged to repair or outdated, replacement may be necessary. Port City Industrial offers comprehensive dock leveler services, replacement and preventative maintenance programs to ensure that business owners can maintain safe and efficient loading docks.

What are the Benefits of Commercial Overhead Doors?

Commercial overhead doors are an essential component of many businesses. They offer a range of benefits that help companies to operate more efficiently and effectively. In this blog, we will explore some of the key advantages that commercial overhead doors can bring to your business.

Improved Security

One of the most significant benefits of commercial overhead doors is that they provide enhanced security for your premises. These doors are designed to be sturdy and durable, making them difficult to break through or damage. They can be fitted with advanced locking mechanisms, such as electronic keypads or remote-controlled systems, which can provide an additional layer of security to your property.

Improved Insulation

Another significant advantage of commercial overhead doors is that they can help to improve the insulation of your building. These doors are typically made from high-quality materials that are designed to provide excellent insulation properties. This means that they can help to keep your building warm in the winter and cool in the summer, reducing your energy costs and making your business more environmentally friendly.

Enhanced Accessibility

Commercial overhead doors are also ideal for businesses that require easy and frequent access to their premises. These doors can be easily opened and closed, allowing for quick and efficient access for employees, customers and vehicles. They can be designed to accommodate a range of different types of vehicles, from cars and trucks to forklifts and cranes, making them ideal for warehouses, factories and other industrial settings.

Increased Productivity

The increased accessibility and ease of use that commercial overhead doors provide can also lead to increased productivity for your business. Employees can quickly move materials and equipment in and out of your premises, reducing the time spent on loading and unloading. This can help to increase the efficiency of your operations and improve your bottom line.

Customization Options

Commercial overhead doors can be customized to meet the specific needs of your business. They can be designed in a range of different sizes, colors and materials, allowing you to choose a door that matches the style and branding of your business. They can also be fitted with a range of different features, such as windows, insulation and security systems, to provide you with the exact level of functionality and performance that you require.

Increased Property Value

Commercial overhead doors can also increase the value of your property. These doors are often seen as a desirable feature by potential buyers, particularly if they are well-designed and constructed from high-quality materials. By investing in commercial overhead doors, you can improve the marketability of your property and potentially increase its resale value.

Commercial overhead doors offer a range of benefits that can help your business to operate more efficiently and effectively. Whether you are looking to improve security, insulation, accessibility, productivity, customization or property value, these doors can provide a solution that meets your needs. At Port City Mobile, we offer a wide range of high-quality commercial overhead doors, designed to provide excellent performance and reliability. Contact us today to learn more about how we can help your business to thrive.

What is a better option for pallet racks, wire mesh or wood?

Pallet racks are a crucial component of any warehouse, providing a sturdy and secure storage solution for heavy items. When it comes to pallet racks, there are two main options: wire mesh and wood. Both options have their own unique set of benefits and drawbacks, making it important to consider which one is the best fit for your warehouse. In this blog post, we will explore the pros and cons of wire mesh and wood pallet racks and help you decide which option is the better choice for your warehouse.

Wire Mesh Pallet Racks:

Wire mesh pallet racks are made of steel wire welded together to form a strong and durable structure. One of the main benefits of wire mesh pallet racks is that they are easy to clean and maintain. They are also resistant to moisture and pests, making them a great option for warehouses located in damp or humid environments. Additionally, wire mesh pallet racks are highly customizable and can be designed to fit the specific needs of your warehouse.

Wood Pallet Racks:

Wood pallet racks are made of wood and are a more traditional option for pallet storage. One of the main benefits of wood pallet racks is that they are relatively inexpensive compared to other options. Additionally, wood pallet racks are easy to repair and replace if they become damaged. However, wood pallet racks are not as durable as wire mesh pallet racks, and they are also more susceptible to moisture and pests.


Wire mesh pallet racks are made of steel, which is a much stronger and more durable material than wood. Wire mesh pallet racks can handle more weight and are less likely to warp or bend over time. Wood pallet racks, on the other hand, are more susceptible to damage and may require more frequent repairs.


Wire mesh pallet racks tend to be more expensive than wood pallet racks. However, wire mesh pallet racks are more durable and can handle more weight, which may offset the initial cost in the long run.

Environmental Impact:

Wire mesh pallet racks are made of steel, which is not biodegradable. Wood pallet racks are made of wood, which is biodegradable and can be recycled.

When it comes to choosing between wire mesh and wood pallet racks, it's important to consider the specific needs of your warehouse. Wire mesh pallet racks are more durable and resistant to moisture and pests, making them a great option for warehouses located in damp or humid environments. Wood pallet racks, on the other hand, are relatively inexpensive and easy to repair, making them a better choice for warehouses on a budget. Additionally, wire mesh pallet racks are more expensive but more durable and have a lower environmental impact. It's important to weigh the pros and cons of each option and choose the one that's the best fit for your warehouse. Running a business in a warehouse requires pallet racking, which is a crucial component. It enables you to organize better, keep things safer and more secure, and make the most of your storage space. If you have questions or are in need of guidance deciding what is best for your warehouse, consider reaching out to Port City Industrial, we make warehouses work.

Five Safety Tips for Warehouse Employees

Warehouses can be dangerous work environments, with heavy machinery, equipment and a constant flow of foot traffic. It is essential that warehouse employees are aware of potential hazards and take the necessary precautions to keep themselves and their colleagues safe. In this blog post, we will explore five safety tips for warehouse employees to help them stay safe on the job.

Wear Personal Protective Equipment:

Warehouse employees should always wear the appropriate personal protective equipment (PPE) for the task at hand. This includes things like hard hats, safety glasses, steel-toed boots and gloves. PPE is designed to protect employees from potential hazards and should be worn at all times when working in the warehouse.

Properly use and maintain equipment:

Warehouse employees should be trained in properly using all equipment, including forklifts, pallet jacks and other heavy machinery. They should also be trained in properly maintaining this equipment to ensure that it is in good working condition. Properly maintained equipment will last longer and be less likely to break down, reducing the risk of accidents.

Keep a clean and organized work area:

A cluttered and disorganized work area can increase the risk of accidents. Warehouse employees should make sure that their work area is clean and free of debris at all times. They should also make sure that items are properly stored and labeled so that they can be easily located.

Be aware of your surroundings:

Warehouse employees should always be aware of their surroundings, including other employees, equipment and potential hazards. They should also be aware of any changes in the work environment, such as new equipment or changes in procedures. Being aware of your surroundings can help you avoid accidents and injuries.

Report any hazards or accidents:

Warehouse employees should report any hazards or accidents to their supervisor immediately. This will help the company address any issues and take steps to prevent future accidents. Employees should also report any near-miss incidents, which can provide valuable information for identifying potential hazards.

In conclusion, warehouses can be dangerous work environments, but by following these safety tips, warehouse employees can reduce the risk of accidents and injuries. Wearing PPE, properly using and maintaining equipment, keeping a clean and organized work area, being aware of their surroundings and reporting any hazards or accidents are essential steps that warehouse employees can take to keep themselves and their colleagues safe. The company should also have a safety program in place, and provide the necessary training and resources to ensure that employees are equipped to work safely. Remember that safety should be the top priority in any warehouse, and every employee should take an active role in keeping the workplace safe.

If you want to learn more about warehouse safety, visit our website to find resources and training materials that can help you stay safe on the job. Remember, safety should always be the top priority in any warehouse, and every employee has a role to play in keeping the workplace safe.

How Much Weight can a Pallet Rack Hold?

Pallet racks are essential to most warehouses and distribution centers. They're the structures that allow you to store goods in a way that's easy for workers to access but sturdy enough to prevent them from falling over. Warehouse managers and owners must understand how much weight their pallet racks can hold to properly distribute their loads throughout the facility. In this article, we'll explore some factors that determine how much weight a pallet rack can support—and what it means for your business.

What is a pallet rack?

A pallet rack is a type of storage system that allows you to store items on standardized pallets. The pallet racks are raised up off of the ground and can be accessed by forklifts or other vehicles to move products around your warehouse. Pallet racks can be set up in several different ways, depending on what you need them for and how much capacity you need.

The rack's load capacity depends on various factors: what type of material it's made from, how many cross beams there are in each bay, if there are any dividers between bays, etc. Some manufacturers will list this information as part of their product specifications.

How much can a pallet rack hold?

For example, if you want to know how much a particular rack will hold, you must first find out what type of rack it is. The load capacity varies greatly depending on the type of pallet rack. A good rule of thumb is to use the load capacity of the heaviest pallet you plan to use. If in doubt, ask your warehouse manager!

How to figure out the load capacity of your pallet rack.

To figure out the load capacity of your pallet rack, you'll need to do a few things:

Pallet racks have a lot of different load capacities, but you can work with your warehouse manager to determine yours.

Pallet racks have a lot of different load capacities, but you can work with your warehouse manager to determine yours. To do this, use the weight capacity chart that is included in your pallet rack's manual. If this information isn't included, there may be another way to figure out your weight capacity:

How to Label Warehouse Racking

Warehouse racking labeling is quite simple! Specific warehouse rows need to be labeled with their weight capacity per square foot. Furthermore, they must be organized by how the product is inventoried. Because each pallet rack has a different weight limit, it is very important to check the manufacturer's safety instructions. 

Let's go a little deeper! First, you must be able to correctly identify all warehouse racks, also called units or sections. It may seem basic or like common sense, but this is necessary for a functioning warehouse. Your labeling should be done primarily through SKU numbers, which is a very easy way to ensure that each section is organized. This is especially important if your warehouse consists of many varying sizes, products and materials. 

No matter the size of your racks, you always want to make sure they are organized from the ground up. The lowest row should be labeled with a low number, such as 01, and then numerically increase as the rows go up. This ensures simple memorization and identification for all those involved. Think of it like how a grocery store labels its aisles. You simply need to find the row number you require and proceed from there.

Finally, you want to be careful in choosing your type of warehouse label! All variables matter in determining the perfect label. Look into the temperature, levels of moisture, weight of products involved, etc. Consider consulting a professional to determine what brand of label works best for you! 

Checking for any kind of damage is crucial. You must be aware of possible damage in all aspects. Whether by the design of the overall rack, the installation, etc. You should also be aware of your personal equipment's maintenance. Do not attempt to modify the rack or go radically past any cautionary limits involved. Any changes you want to make should be done with the help of a professional who knows what they are doing. Make sure that each rack and label are well-spaced from one another.

So maybe it is not as simple as it sounds. Labeling is very crucial for warehouse racks, so take these tips into consideration for your next build. Consider Port City Industrial for help! Our professional team has all the information you need to make sure the environment is safe and works well. Visit us at or consider calling us at (251) 309-5264! We look forward to hearing from you! 

Factors That Affect Loading Dock Selection

There are a variety of factors that can affect loading dock bumper selection. Some of the most important ones are as follows:

We will break these elements down in this blog. Let's get started!

Understanding your needs.

When choosing a dock bumper, it is important to understand the difference between needs. If you are using the bumper to prevent trailer damage, you need a durable and strong product that will stand up to the abuse of loading and unloading trucks. If you are using the bumper to prevent dock damage, such as scratches or dings in your dock doors or walls from trailer tires, then flexibility and softness should be your main considerations for selection.

The material used to make the bumpers.

Rubber bumpers are generally less expensive than steel models. Rubber bumpers also withstand the heavy loads of trucks without denting or cracking. These materials also have a longer lifespan than steel, which decreases replacement costs over time.

Anyone with a basic knowledge of construction can install rubber bumper systems. It's easy to install these types of dock bumpers if you have any technical training at all. If you're not comfortable doing this work yourself, there are plenty of contractors who offer rubber bumper installation services at competitive rates.

The style of your dock.

When selecting a loading dock bumper, you should choose one that is designed for your current dock style. There are many different styles of bumpers available on the market today, so it's best to do some research on what will work best for you before making a decision.

Remember that the type of bumper you select for your loading dock will depend on how it will be used and how much traffic there is in that area. If you have a lot of trailers coming and going, rubber bumpers are best. However, your warehouse may have minimal traffic; in that case, steel plate bumpers may work well enough for your needs.

Do you have any questions? Call the professionals at Port City Industrial! Visit us online at or call (251) 313-5023 for more information.