Service Makes the Difference

At Port City Industrial, we believe in good, old-fashioned customer service. Relationships with our clients and vendors go beyond the sale; we want to be a long-term partner, not just a warehouse equipment provider. That is why we offer a variety of services and warehouse solutions beyond equipment. We also believe that customer service is a product and experience in itself.

Port City Industrial proudly serves the Gulf Coast with the following values in mind:

  • Pride in hard work and dignity in a job well done
  • Fostering relationships comes first
  • A job should always be done correctly
  • Serving both customers and our employees
  • Encouraging a “We Over Me” attitude within the workplace

When selling warehouse equipment, we believe that every deal is more than just a transaction. Instead, the transaction is an opportunity for building relationships with clients and vendors alike. For example, we install every piece of equipment that we sell without any hidden costs or extra charges because we believe that is the correct way to conduct business. We also optimize, modify, tear down and relocate warehouse equipment—all with a smile! Feel free to contact our office today for more information.

Not only is Port City Industrial a warehouse equipment company, but we also offer maintenance services! You and your employees can take advantage of our maintenance services and plans, even if you did not purchase the equipment from us. With a fleet of service vehicles driven by a highly skilled and capable team, your warehouse equipment will be back to peak performance in no time with minimal costs. We also offer emergency maintenance and repair services, so that your warehouse can continue being productive.

Also, whenever a client calls our office, he or she will talk to a person, not an automated machine. Port City Industrial is proud to be a local and family-owned business, and we treat our customers like extended family… Which includes picking up the phone! Whether it’s a simple question or a warehouse emergency, we happily treat every inquiry as a priority. No issue is too big or too small for us and our crews.

In summary, at Port City Industrial, our customer service experience extends beyond the workplace. We believe that business should be built around relationships and not money. That belief shows within our sales, our equipment services and our offices. We also ensure that each of our employees stands by our company values and practices them too so that a quality experience is guaranteed every time. High-quality and trustworthy service makes a difference in every industry!

Port City Industrial’s mission is to make our clients’ warehouses work, including yours. Contact us today to see the differences that 20 years of experience and dedication to service can make.

A licensed general contractor, Port City Industrial is the leading provider of used pallet racking equipment along the Gulf Coast. We also provide loading dock equipment, overhead doors, packaging and more—all to Make Your Warehouse Work. Contact us today at www.portcitymobile.com or by calling (251) 277-3444.

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